Privacy Policy

At Lohas Stays, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or stay at our serviced apartments. Please read this policy carefully to understand our practices.

1. Information We Collect

· Personal Information: Name, email, phone number, address, and government ID (as required by law).

· Booking Information: Check-in and check-out dates, apartment preferences, and special requests.

· Payment Information: Billing details, UPI/credit/debit card information (processed securely via third-party payment gateways).

· Technical Information: IP address, browser type, device details, and cookies when you use our website.

2. How We Use Your Information

· To process and confirm bookings.

· To provide check-in, accommodation, and guest support services.

· To send booking confirmations, invoices, and updates.

· To improve our services, website functionality, and customer experience.

· To comply with legal and regulatory requirements.

3. Sharing of Information

· We do not sell or rent your personal information.

· We may share data with trusted service providers such as payment processors, IT partners, and customer support vendors.

· We may share information with legal authorities if required by law or regulation.

· We may share limited data with booking partners (e.g., Airbnb or OTAs) as necessary to complete your reservation.

4. Data Security

· We implement strict technical and organizational measures to protect your personal data.

· Data is stored on secure servers with restricted access.

· We use encryption protocols and firewalls to safeguard online data transmission.

· However, no electronic transmission is 100% secure; you share information at your own risk.

5. Cookies & Tracking

· Our website uses cookies and similar technologies to enhance user experience.

· Cookies help us remember your preferences, analyze traffic, and improve performance.

· You may disable cookies through your browser, but some site features may not function properly.

6. Your Rights

· You have the right to access, update, and correct your personal information.

· You may request deletion of your data, subject to legal retention requirements.

· You may withdraw consent for promotional communications at any time.

· You may contact us for questions or to exercise your rights.

7. Third-Party Links

· Our website may include links to external sites (e.g., Airbnb, OTAs, or payment providers).

· We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.

8. Changes to This Policy

· We reserve the right to update or modify this Privacy Policy at any time.

· Updates will be posted on our website with a revised effective date.

· Your continued use of our services after changes indicates acceptance of the updated policy.

9. Contact Us

· If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

· Email: booking@lohasstays.in

· Phone: +91 9291 53 6959